How do I place a custom order?
You can submit a custom order through our Custom Order form. Provide as much detail as possible about what you’re looking for, including colors, wording, sizing, quantity, and any inspiration photos. Once your request is reviewed, we’ll contact you with any additional questions and next steps.

Can you create something that isn’t listed?
Absolutely! SimplyNA offers more than what you see listed on the website. If you have an idea for something you don’t see, submit a Custom Order request and we’ll let you know if we can bring it to life.

Can I provide my own design?
Yes! You’re welcome to provide your own design or inspiration when submitting a custom request. Please only submit designs or images that you have permission to use. We may need to make adjustments depending on the product and customization method.

Will I receive a proof before my order is made?
For custom designs that require approval, a digital proof may be provided before production. Please review all names, spelling, colors, and other details carefully before approving your design.

Can I make changes after placing my order?
Contact us as soon as possible if you need to make a change. Changes may be possible if production has not started. Once an item has entered production, changes cannot be guaranteed and may result in an additional charge.

What if I entered the wrong personalization?
Please contact us as soon as you notice the error. Customers are responsible for reviewing names, spelling, dates, sizes, and other personalization details before submitting an order. If production has already started, we may not be able to make changes.

What is your turnaround time?
Turnaround times vary depending on the item, quantity, customization, and current order volume. Any estimated turnaround time does not include shipping time. If you need your order by a specific date, please let us know before placing your order.

Do you offer rush orders?
Rush orders may be available depending on our current workload and the items needed. Additional rush fees may apply. Please contact us before ordering to confirm availability.

Do you offer local pickup?
Yes! Local pickup is available for eligible orders in the Plano/Frisco area. Pickup details will be provided once your order is ready. Please wait until you receive a ready for pickup notification before arriving.

How will I know when my order is ready?
You’ll receive a notification using the contact information provided with your order once it is complete. Local pickup instructions or shipping information will be included when applicable.

How long does shipping take?
Shipping time is separate from our production turnaround time and varies based on the shipping method and carrier. Once your order has been completed and shipped, you’ll receive tracking information when available.

How do I track my order?
Once your order ships, tracking information will be sent to the email or contact information associated with your order. You can use the tracking link to follow your package.

What happens if my package is delayed or lost?
Once an order has been transferred to the shipping carrier, delivery delays may be outside of SimplyNA’s control. If your tracking shows an unusual delay or your package appears to be lost, please contact us so we can help determine the appropriate next steps.

Do you accept returns or exchanges on personalized items?
Because personalized and custom items are made specifically for you, they are generally not eligible for returns or exchanges. Please review all customization details carefully before placing your order. If we made an error with your order, please contact us so we can make it right.

What if my order arrives damaged?
Please contact us as soon as possible and include clear photos of the item and packaging. We’ll review the issue and work with you on an appropriate resolution.

What if there is an issue with my customization?
If your item does not match the customization details you approved or provided, please contact us with photos and your order information. If the issue was caused by SimplyNA, we’ll work with you to resolve it.

How should I wash custom apparel?
For the best results, turn custom apparel inside out and machine wash in cold water with similar colors. Avoid bleach and fabric softener. Tumble dry on low or hang to dry. Do not iron directly over the design.

How do I care for personalized drinkware?
To help preserve your customization, wash personalized drinkware gently with a soft sponge and avoid abrasive cleaners or scrubbing directly over the design.

Are personalized cups dishwasher safe?
Care instructions can vary depending on the cup and customization method. Unless the product listing specifically states that an item is dishwasher safe, we recommend hand washing personalized drinkware to extend the life of the design.

How do I care for bows, clips, and accessories?
Keep bows, clips, and accessories away from excessive heat, water, and moisture. Store them in a clean, dry place and avoid crushing or bending them. Personalized areas should be handled gently to help keep the design looking its best.

For more detailed care instructions, please refer to our Care Guide to help keep your SimplyNA products looking their best.